Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ur Eco Living (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://urecoliving.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@urecoliving.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@urecoliving.com
product is nice.
Little scratched, but ok.
The parcel came very quickly. A good, quality and beautiful container for dinners, corresponds to the description. But there is one thing but, tried to pour water and the container began to flow. Maybe because of the fact that was just washed and needed to dry well. In the rest everyone is satisfied, thanks to the store =)
Quality of workmanship at height. Very long delivery. Spent two weeks in Yekaterinburg. Why? It's not clear. It is necessary to heat, apparently, on boiling water, adding to the lower compartment. It is unlikely that this pan can be put on the stove. Silicone sealant. We will test.
The product corresponds to the description, very pleased with them, came a month before Tolyatti. So far I do not understand what the jar is included and for what it, still expected to put the sticks, but, decided to dig them, maybe they should not be, but a little pathetic. And in general, I recommend the product. I still don't have a partition for mixing the spice, that is, the first one can't be poured here. The metal part has not yet been disconnected, so a little misleading. And so 10/10, I suggest, everything came safely, the box had a dirty angle, but the product was a whole, so worry no point)
Заказ приехал в целости. До Нижнего Новгорода доехал за 17 дней. На профпригодность пока не проверял, ручки из дешевого пластика, хз сколько прослужат
The package came super fast. 19.06.20 was made order, 04.07.20-it was already possible to receive. Everything matches the description. My set consisted of thermal bags, pencil case with spoon and fork, glass with lid, and lunch box itself with two compartments. The smell is present only in the glass and then not very strong. The whole set is perfectly included in the bag. While I'm happy. I'll add the recall as soon as I try it.
The material is very good. The box is close, also without the part of steel. It will take it without the steel, because it is not enough space inside for my lunch. For children it's a very good product. The color is so cute. Thank you
Контейнер понравится, пластик качественный, без запаха, хорошо лердит воду, не проливается, приборы тоже хорошего качества.
Came such a set, minus the fact that there is a smell of plastic, and the compartments of the container are not sealed, that is, liquid wear will not be possible. That's all the norms.
parfait !
I'm ordering for a second time. It's as good as the first, but there are some changes in the delivery. The first time everything came to the Mail and was put in a box, and now the goods came to some sufficient service, in the package, as if all the whole and in the best way, but it was unexpected that the store will enjoy another delivery, and so I advise, 10/10.
Containers are good, quality. In its hermetic, inside the rubber band passes a little if the container turns over 90 °, drops on the next box. Nothing goes out.
The lunch box is very beautiful and good quality. I received the package quickly within 2 weeks. Thank you very much for sending a new isolatietas. Very happy
Всё чудесно. Проверила,как только пришла домой. Для тех,кто не знает,как разогреть еду: Наливаете кипяток вниз,ставите обратно металлическую часть,закрываете крышкой. Через 5-10 минут ваша еда разогреется. Пришло быстро.
Заказ пришел быстро, за три недели. Заказывал два ланчбокса. Пришли целые, не разбитые. Товаром довольна. Упаковано все тщательно.
Все хорошо, ланчбоксы классные, размер что надо, в деле пока не были. Сумочка не очень, в одном месте не прошита и внутри клейкий состав остался. Будто какую-то этикетку содрали
Заказ пришел вовремя, трек отслеживается, упаковка выше всех похвал, описание точное, все сделано аккуратно и функционально. Наилучшие рекомендации продавцу и магазину