Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ur Eco Living (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://urecoliving.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@urecoliving.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@urecoliving.com
The watch is beautiful. Just like in the picture. It works perfectly. The description is very accurate. He arrived in exactly 15 days in Colombia. I recommend the brand and store. I'm very happy.
Delivery less than a month to the Khabarovsk Territory, packed in a regular cardboard box, but all the whole. Everything is beautiful, its money is worth exactly.
Ordered the 23 November arrived in Italy the 9 December. I was very worried because there was a small problem communication, but the store was outstanding and solved everything. These watches are really beautiful and unique. Are gifts very appreciated.
The watch is just super!!! All as in the picture. I have been watching this brand of Bobo bird for a long time I really like it, for a wooden box and accessories is already worth taking their products. Thanks for the service!!!
Cool wooden watches, ladies. A little tree curves on the dial, it's a minus. Delivery more than a month. Good packing.
Gorgeous stylish watch! The third time I order from this store. The order came 2 weeks before Saratov.
Looks great, will recommend. Thank you for gift too
Very good workmanship. Fast Delivery Have already a men's watch get me the I also am satisfied
Just so pretty. I really like the pink dial
The goods are very fast!!! Everything matches, high quality watches!! The store answers all questions. Thank you and recommend!! Grade 10 of 10
I was impressed with it's quality and how they wrote a personal note on back of watch, Loved the packing and box it came in, although the 3 mini dials are just for show, i wished i knew it before placing order.
love it! exactly as pictured
Hours good liked came quickly as will walk off later store well recommend
The watch is chic, so as not to make a mistake in which direction to twist the links on the back of the strap there are arrows. Recommend to buy