Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ur Eco Living (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://urecoliving.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@urecoliving.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@urecoliving.com
The package reached in a month, the track was fully tracked. The watch is cool, liked, the case and the strap made of wood, light, on the hand do not feel. Thank you store for the quality goods
The watch was very, very liked. Live the same as the picture. Came very well packed. The upper package was obviously something filled, but thanks to the inner puff, the watch box was dry and not damaged. All in working condition. Bought for a gift. Give a change of mind, as her husband liked it very much. Track number was not tracked. Didn't contact the store. Watch recommend for purchase.
The package reached in a month, the track was fully tracked. The watch came in a brand box, case and strap made of wood, very original look. Thanks to the store, bought on stock, until the latter did not believe that I will receive the watch.
The clock received, really wooden. Made neatly. Until I turned on, I need to fit my hand (I have a very thin wrist). The store-I recommend.
The package went a little less than a month, the track was fully tracked. The watch came in the box, very liked. As I think, the wooden watch is stylish and original, but my man did not appreciate. Seller Thank you very much, all super!
Thank you, success in work!!
Excellent. Quality and stylish. The strap is adjustable, but with difficulty.
Although the store did not respond to my messages seeing this watch I forgave everything. They are very good, wooden with reliable steel clasp. Comes in a tight neat box with instruction and tool to fit the strap size. Decent quality of goods. Thank you for the excitement of the "catch moment" and the great price
Best store. Delighted with order and service. Nice watch. Fully comply with the description. Excellent quality. They look expensive and stylish. Shop service at the highest level. Delivery 10 days. Track number was tracked. Reliable and responsive seller. Thank you very much and prosperity to the store.
Nice, happy Bobo) beautiful
Very beautiful and comfortable watch
The watch is cool, I suggest
The watch is super, the quality is excellent, advise
Excellent watches, interesting design, all dials work, light enough. Arrived in a box, with instructions for application and a piece to reduce the bracelet. Bought on stock for $1.20, the store sent everything honestly, the delivery is fast. Thank you!
Good watch. Pretty big. Only, the numbers are not very clear. Thank you
Nice watch. Handmade. Look original.
corresponds description, good quality, good store, recommended
The clock liked it. Light, made of wood, very original. Bought it for 1,20 $.
Bought for $1.20 in "catch the moment". The parcel went one and a half months to Moscow. The clock really liked. Reduced the bracelet, not without difficulty.
Excellent watches, quality at altitude.
The clock came in a month and a half. Track number was tracked. Packed in a box, everything corresponds to the description on the site. Recommend store
The clock really liked, quality and packaging is cool, you can buy for a gift. Took in the action "catch the moment" for $1.2, which can not but delight.
Super watch! Came in a gift box, safe and sound. A great option as a gift!
Good watches
Perfect watch, thanks a lot